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Police Initiatives
In order to facilitate the applicants at the Police Stations, Front Desks/Reception Rooms have been established throughout Punjab. These Reception Rooms are being run by civilian female and male officials of the I.T. branch. In order to entertain the complaints of the visitors a Complaint Management System (CMS) software is functional, the complainants are issued an E-Tag after receiving their applications. Once the application is entered into the system its follow up is monitored by Senior Supervisory Officers and Provincial...
Police Initiatives
A Provincial Monitoring Room has been established in the Central Police Office, Lahore and is being supervised by AIG/Monitoring, Punjab. All softwares like PSRMS, CRMS, HRMIS, Front Desks, CMS etc. which are under the use of Punjab police are monitored here in CPO. I.T. qualified and trained civilian staff has been posted to monitor the regular progress/status of different systems so that analysis and reports are readily available whenever required on daily basis.  Similarly Control Rooms have been established at the regional and...
Police Initiatives
One of the initiatives of Punjab Police is the establishment of an integrated IGP Police Complaint Center. Previously the complaints were received through post or a person had to travel to Lahore to submit his complaint in person at the Inspector General of Police office. This initiative aims at receiving complaints through SMS and voice calls on a short code (8787). Moreover, complaints are also received online as well as through emails.  A dedicated team of young IT professionals has been deputed to handle these complaints in an...
Police Initiatives
This facility is fully operational at the provincial, regional and district level police offices of Punjab. All conferences throughout Punjab with RPOs, CPOs and DPOs, are held on this system on a notice of few minutes by the IGP Punjab. This system has proved to be highly efficient, time and resource saving.         
Police Initiatives
With the electronic and social media explosion in Pakistan during the last decade, Police has been subjected to a lot of pressure since negative reporting against the department was not being responded to adequately. In this regard to publish/broadcast the point view of department, a Media Control Room has been set-up in which all the electronic channels and social media is being monitored round the clock. Any news item which is aired about the Punjab Police is responded by the DPR Branch immediately. This branch has been revamped...
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IGP Police Complaint Center
IGPPoliceComplaintCenter
8787
Call / SMS
Statistics
TotalComplaints
121,122
Total Complaints
Disposed
113,944
Disposed
Redressed
62,092
Redressed
InProcess
7,178
In Process
In Case of an Emergency,
Call
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News Room
February 28, 2020
LAHORE: The Mustafa Abad police arrested 50 young students for allegedly blocking the Canal Road for traffic here on Thursday. The students, mostly of the FC College, gathered on the Canal Road in groups and parked their bikes in the middle of one of the city’s main arteries. A police official said some of the...
February 28, 2020
Inspector General of Police Punjab Shoaib Dastgir said that it is the tradition of Punjab Police to encourage the officers and officials who showed bravery, valour and diligence during their duties and its major objective is to motivate them for future for protection of wealth and lives of people and also...
February 28, 2020
LAHORE: Punjab Inspector General of Police (IGP) Shoaib Dastgir on Thursday awarded cash prizes and commendatory certificates to several police officials from all over the province for showing outstanding performance and taking risks in the line of duty. Addressing a ceremony at the Central Police Office, the IGP...