IG Punjab took another important decision for the convenience of citizens and immediate redressal of grievances.
The counters of all the service centers (Khidmat Marakiz) of the province will also act as the front desk of the police station.
Citizens can apply for registration of any criminal case at the front desk as well as at nearby service centers.
Citizens' grievances should be resolved within the stipulated timeline as per SOPs and immediate relief should be provided to them. IG Punjab.
Inspector General of Police Punjab Inam Ghani said that for immediate redressal of public grievances, counters of all service centers of the province would also act as front desks of police stations where citizens can submit their application for registration of any crime case. He further said that the purpose of this initiative is to provide facility to the citizens especially women who cannot go to the police station for any possible reason so that they can register their complaints without any hassle. He further said that each counter of the service center will act as a front desk with the help of modern integrated system and will process the requests of the citizens without any delay which will solve the problems as well as speed up the delivery of justice and If a citizen's problem is not being resolved, they should contact the IGP Complaint Center 1787 by call, SMS or email. He directed to set up a seven-member committee under the supervision of Additional IG Operations for close monitoring of Police Service Centers and 1787 IGP Complaint Centers and further said that the said committee would review the complaints received at all service centers, front desks, mobile service centers, Service Center Global Portal (PMDU) and 1787 IGP Complaint Center and the process of resolving them and submit regular reports every Tuesday to further improve service delivery by including suggestions in the light of citizen complaints. He further said that according to the issued SOPs, all the complaints of the citizens should be resolved within the stipulated timeline and no complaint should be closed to office without satisfying the citizens. He gave these instructions while presiding over a meeting on Police Service Centers, Front Desk and 1787 Complaint Center at the Central Police Office here today.
During the meeting, the IG Punjab was apprised about the working updates of the Police Service Centers. The IG Punjab instructed that the service center counters and front desk would be integrated to make the service delivery process easier. Each application received will be registered in the Centralized Complaint Management System (CMS) of Punjab Police and forwarded immediately to the concerned police station through online for further action. He added that , there are 14 facilities under the roof and now the addition of this new feature will further increase their usefulness. He further said that in the light of the feedback received from the citizens, the process of upgrading the working system should be continued so that the citizens could better benefit from the modern policing facilities. Additional IG Operations Sahibzada Shehzad Sultan, CCPO Lahore Ghulam Mahmood Dogar, DIG R&D Shahid Javed, DIG IT Waqas Nazir, DIG Legal Dr Moin Masood and other officers were also present in the meeting.
(Handout No. 130)
Nayab Haider
Director Public Relations
Punjab Police
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