IGP briefed about steps for service delivery

Jul 04, 2019

LAHORE: Inspector General of Punjab Police retired Capt Arif Nawaz Khan on Wednesday reviewed the arrangements made by Lahore police regarding Khidmat Marakaz.

Capital City Police Officer BA Nasir and additional IG operations Inam Ghani briefed the IGP about the steps taken by them to improve the service delivery to the public at the Marakaz established in the city and other parts of the province.

Addressing the meeting, the IGP directed them to ensure monitoring of all Marakaz through software and performance evaluation of staff in the light of the citizens feedback, says a police handout. He said professionally trained and public-friendly staff must be deputed to facilitate people at all Khidmat Marakaz.

He said the provision of 14 services to the people at these centres had lessened burden on the police stations.

“The services including provision of FIR’s copy, provisional character certificate, renewal of driving licence, tenant registration etc., have saved valuable resources and time of public through this latest technology project,” he said.

He said the Lahore CCPO and all district police officers (DPOs) should pay surprise visit to the Khimdat Marakaz to ensure provision of services uninterruptedly.

He directed to complete the necessary arrangements at the earliest for the launch of Police Mobile Khimdat Marakaz in all the districts of Punjab.

The IGP also directed the officials to ensure consistent monitoring of the provision of medico-legal certificates at Police Khidmat counters established at DHQ hospitals to prevent unnecessary visits of the citizens to police stations.

The CCPO informed the IGP that all Police Khidmat Marakaz established in Lahore have been integrated with those of other districts to provide services to the citizens living outside the provincial capital.

(Daily Dawn)