LAHORE: The Punjab Safe Cities Authority (PSCA) has prepared and finalised the Punjab Unified Communication and Response (PUCAR-15), emergency response system, to launch it across Punjab.
The PUCAR-15 will be operational by the next week and its test run already been started. It’s an important step in reforming the police response mechanism by introducing a dedicated and centralised complaint management and response system within its operations for all emergency or intervention seeking calls received on Police and Universal Helpline 15 across Punjab. All the data of crime and police response across Punjab will be available for analysis within next three months through PUCAR-15.
These views were expressed by PSCA Chief Operating Officer Akbar Nasir Khan at PSCA Headquarters here. He said that PUCAR-15 was the first of its kind innovation in both Pakistan and South East Asia in terms of its scope and functions. The system will make possible recording and progress monitoring of all complaint calls received on15 from all 36 districts of Punjab through PSCA's centralised interface offering strategic information cascading and access to SPs, CPOs, DPOs, RPOs and IGP following a complaint escalation matrix.
At optimum threshold, this system will revolutionise the police communication and response mechanism overall by significantly reducing the turnaround times required in complaint resolution and closure, he added. All police officers and 1,200 police stations across the province are interconnected through “Safe Police Network”, the PSCA COO said. “We are also revamping and centralising the 8787 helpline according the directions of the inspector general of police, Punjab. PSCA has established online data sharing and contact linkage between all police stations of the province and IG Office,” the COO said. Akbar Nasir said citizens would be able to launch their complaints through online system.