Punjab Police's 1787 Complaint Centre Actively providing relief to Public.
Over 96% of complaints received at the 1787 Complaint Centre resolved this year, Punjab Police spokesperson
Acting on the directives of Inspector General Police Punjab, Dr. Usman Anwar, Punjab Police's 1787 Complaint Center continues to actively resolve public grievances. According to the Punjab Police spokesperson, over 96% of complaints received at the center this year have been resolved. Spokesperson shared that 132,000 complaints related to misuse of authority, poor investigations, and other violations by police officers and personnel were resolved. Additionally, over 56,000 complaints regarding case registration and more than 39,000 complaints about delayed investigations were addressed. The center also resolved 6,000 complaints related to police services, over 1,100 complaints concerning departmental matters, and more than 15,000 complaints regarding the arrest of suspects. Furthermore, over 8,000 complaints about flawed investigations were resolved, as well as 3,500 cases regarding the cancellation of false cases and over 2,000 complaints related to investigation transfers. The efforts and follow-up of the 1787 Complaint Center also led to the arrest of more than 1,300 kidnappers. IG Punjab, Dr. Usman Anwar, urged citizens to contact the 1787 Complaint Center without hesitation to report any grievances against police personnel. He assured that complaints from citizens are being addressed in accordance with the established SOPs and within the stipulated timelines. Dr. Usman Anwar emphasized that the monitoring of the 1787 IGP Complaint Center has been further enhanced to improve its efficiency. District Police Officers (DPOs) are personally ensuring the swift resolution of complaints received through the system by effective monitoring processes.
(Handout No. 1210)
Syed Mubasher Hussain
Director Public Relations
Punjab Police
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