IG Punjab Dr. Usman Anwar made a surprise visit to 1787 Complaint Center, checked pending grievance redressal process.
On the application received from Hafizabad, DPO Hafizabad was ordered to take immediate redressal under personal supervision.
All supervisory officers should take immediate action on complaints sent from 1787 and provide all possible relief to the citizens. IG Punjab
There should be no delay in the departmental action against those causing delay in registration of cases. Dr. Usman Anwar
Citizens should report any irregularity by the police force at 1787. IG Punjab
Inspector General Police Punjab Dr. Usman Anwar paid a surprise visit to 1787 Complaint Center at Central Police Office and checked the grievance redressal process while inquiring about the pending complaints. Listened and issued orders on the spot. On the application received from Hafizabad, DPO Hafizabad was ordered to take immediate action under personal supervision. IG Punjab asked all the supervisory officers to take immediate action on the complaints sent from 1787 and provide all possible relief to the citizens. IG Punjab directed AIG Complaints not to delay departmental action against those responsible on complaints of delay in registration of cases from any district. Dr. Usman Anwar directed that the complaints received through call, SMS, e-mail and other sources should be resolved promptly as per the prescribed timeline and SOPs. IG Punjab said that any kind of irregularity on the part of the police force should be registered on 1787 and immediate action would be taken. IG Punjab Dr. Usman Anwar said that transparent and impartial accountability would lead to improvement in the performance of the police force. On this occasion, AIG Complaints Ahmed Mohiuddin briefed IG Punjab about 1787 dashboard and complaints received from different regions.
(Handout No. 557)
Syed Mubashar Hussain
Director Public Relations
Punjab Police
***************************
